When organizations face complex problems, how can AI help?

When organizations face complex problems, how can AI help?

ABeam Consulting recommends “AI Sourcing” to address advanced organizational management issues and social problems by integrating business knowledge with AI technology.

Currently, the world is facing labor issues due to declining populations, the rise of aging societies, and continuous significant changes. All organizations need to respond quickly to unprecedented social and industrial challenges. Artificial Intelligence, or AI, has been developed and applied in various contexts to improve operational efficiency and enhance market competitiveness in a timely manner. However, replacing human jobs with AI utilizes only a fraction of AI’s potential and may not help management respond to market changes and social challenges. AI can actually manage, collect, analyze, process, and visualize massive amounts of data, enabling it to handle complex tasks that humans may not have previously reached.

According to the latest data from AI Thailand, by 2027, AI usage is projected to generate economic value of up to 48 billion baht for Thailand and help propel Thai businesses to global success. In response, ABeam Consulting has identified the use of AI as a digital technology that supports business growth and creates value for organizations. They have launched the “AI Sourcing” service, a new service ready to support sustainable management and society by using AI to handle tasks that require expertise and specialized knowledge in organizational management, which were previously difficult to manage with human resources alone, such as Human Capital Management or Sustainable Supply Chain. The goal is to support organizational growth and add value by solving problems such as the shortage of specialized personnel.

The AI Sourcing service uses the “ABeam AI Platform,” a service platform that compiles problem-solving methods and analytical algorithms derived from ABeam Consulting’s extensive knowledge base. This platform will be used to identify key issues in business management, design and develop services, and the most suitable solutions aligned with objectives, creating AI-driven operational processes to handle complex tasks more efficiently.

This AI Sourcing service will reveal the overall impact and root causes of problems in organizations, considering the priorities and scale of impacts. To address these issues, the service will quickly create an analytical platform using data analysis and Machine Learning, then design and develop the most suitable AI services by integrating algorithms such as Generative AI, Mathematical Optimization, and Demand Forecasting, along with modules that compile diverse business knowledge and problem-solving expertise. AI Sourcing also supports using AI to find ways to adapt to significant changes in the business environment, thus helping to promote key business agendas and address the challenges that society and businesses are currently facing.

ABeam Consulting provides interesting examples of “AI Sourcing” applications, such as:

• Human Capital Management: Creating a platform to track human resource management by building a system that collects and tracks Key Performance Indicators (KPIs) and Key Goal Indicators (KGIs) set according to various organizational strategies. This is crucial in promoting human resource management to work with AI by integrating data, linking, analyzing, and visualizing diverse human resource data from strategic perspectives. With this information, organizations can measure the effectiveness of various activities and plan related human resource management measures more efficiently.
• Sustainable Procurement: AI-driven procurement using demand forecasting, production planning, procurement, and financial management, which not only alleviates the shortage of specialized personnel and improves procurement efficiency but also transforms ambiguous procurement criteria, which often rely on expert experience, into more concrete quantitative measurements.

Furthermore, Supreeda Jirawongsri, Deputy Managing Director of ABeam Consulting (Thailand), discussed the integration of AI in organizations to meet current client needs. She noted that businesses in Thailand and Southeast Asia (SEA) are increasingly integrating AI into their operations to enhance efficiency, elevate customer experience, and drive business growth. As a leading digital transformation partner, ABeam Consulting has the expertise to offer AI solutions to clients, such as:

• Studying AI operations in various Business Technology Platforms (BTP) from SAP solutions to help reduce routine work in customer procurement processes, allowing clients to focus on value-added activities. This solution can also be used with the Cloud Platform Enterprise Agreement (CPEA) as part of the RISE with SAP solution.
• Using Generative AI-powered chatbots to support call center agents by providing necessary or relevant information for incoming inquiries.
• Developing AI models using data from ERP systems to help clients predict supplier delivery delays, enabling clients to make appropriate decisions to mitigate potential impacts, such as adjusting production schedules, maintenance plans, switching suppliers, or even changing raw materials.

These small yet significant changes are essential for organizations to adapt promptly and incorporate AI technology into their operations, becoming a Smart AI organization of the future ready to embrace all ongoing changes.