Transforming Flight Delay Experience: Delay Lounge Pass for AirAsia Travel Insurance Customers

Transforming Flight Delay Experience: Delay Lounge Pass for AirAsia Travel Insurance Customers

Tune Protect Group Berhad (“Tune Protect or “Group”) announced the launch of a new benefit for its AirAsia Travel Insurance customers, the Delay Lounge Pass, a perk that provides access to over 1,500 airport lounges worldwide when flights are delayed by two hours or more. Available across AirAsia’s extensive global network, the Delay Lounge Pass is available exclusively for customers purchasing or opting in for either one of the AirAsia Travel Insurance plans, which include the Value Pack, Premium Flex, and AirAsia Plus for flights departing from or arriving in Malaysia and Thailand.

The Delay Lounge Pass transforms the experience of flight delays by offering customers access to airport lounges equipped with high-speed Wi-Fi, charging stations and a range of experiential facilities, including spa treatments and discounts at bars and restaurants. This new feature goes beyond the usual travel insurance benefits that AirAsia guests are able to enjoy, further elevating their worry-free travel experience. Aside to gaining monetary compensation due to delayed flights which is part of the AirAsia Travel Insurance coverage, customers are also compensated with the ease and comfort of airport lounges to make the most of their waiting time.

“Travel delays are unsolicited, and we understand the challenges of navigating them when travelling with a big family or managing a busy schedule, especially during peak travel season such as the upcoming year end and school holidays. At Tune Protect, we aspire to enhance every aspect of the travel journey to be as comfortable and stress-free as possible. Whether it is parents seeking a quiet space to manage their children, business travellers needing to catch up on work, or solo travellers wanting a peaceful spot to relax, the access to the airport lounges addresses the needs of every traveller,” said How Kim Lian (“How”), Group Chief Executive Officer of Tune Protect.

Customers can enjoy the Delay Lounge Pass benefit by following these simple steps:

1. Purchase or Opt In for Travel Insurance: Customers must purchase any of the AirAsia Travel Insurance plans (Value Pack, Premium Flex, AA Plus) while booking their flight.
2. Complete Registration: After purchase, customers will receive a thank-you email along with an email for lounge registration. Customers must register their upcoming flights using the unique code received via the lounge registration email before departure.
3. Flight Tracking Confirmation: Once registered, customers will receive an acknowledgement email confirming that their flight is being tracked via FlightStats.
4. Receive Lounge Access Voucher: If their flight is delayed by two hours or more, customers will automatically receive a delay notification along with a digital lounge access voucher upon arrival at the airport. The voucher can be used immediately.

“This latest initiative underscores Tune Protect’s commitment to delivering innovative and customer-centric solutions for travellers. Coupling of core products and services with experiential propositions is common in other industries, and what we are doing now is adopting these best practices into the insurance industry to make it more appealing for our target audience, in this case, travellers. The experiential proposition that entails our travel insurance is meant to elevate customers’ travel experiences, and the offering of airport lounge access is the beginning of us achieving our aspiration, which is to become a relevant player within the travel ecosystem in the region,” How said.

In the event that the flight is delayed, but customers do not utilise the voucher that was issued, it will still be valid for one-time use within 30 days from the issuance date at any of the 1,500 airport lounges worldwide. The Delay Lounge Pass voucher is uniquely assigned to the registered travellers and is non-transferable. Customers purchasing any of the AirAsia Travel Insurance plans (Value Pack, Premium Flex, and AirAsia Plus) for their travel companions must ensure that each guest is accurately registered to ensure a seamless experience.

Aside to the Delay Lounge Pass, Tune Protect has also enhanced its travel insurance features in the AirAsia Travel Insurance plans by introducing TravelFlex Lite, which is a flexible cancellation benefit due to unforeseen circumstances. TravelFlex Lite benefit reimburses the cost of the flight tickets up to RM500 if customers are unable to travel. Other key features of the AirAsia Travel Insurance plans are the On-Time-Guarantee which reimburses RM100 for a 2-hour delay; and Baggage Delay which reimburses RM120 for every 6-hour delay, up to RM360.

For more information on the Delay Lounge Pass and the AirAsia Travel Insurance Plans, including terms and conditions, please visit https://delayloungepass.tuneprotect.com/airasia and https://www.tuneprotect.com/airasia/AABundlePackage/.