Kerry Express Leads Parcel Delivery Sector, Clinches Seventh Consecutive ‘No.1 Brand Thailand 2024’ Award,
Kerry Express Leads Parcel Delivery Sector, Clinches Seventh Consecutive ‘No.1 Brand Thailand 2024’ Award, and Prepares for KEX Rebranding to Enhance Services
Kerry Express (Thailand) Public Company Limited, the country’s leading express delivery provider, has reaffirmed its leadership position by securing the ‘No.1 Brand Thailand 2024’ award for the seventh consecutive year in the parcel delivery category. This accolade from Marketeer No.1 Brand Thailand underscores the strong consumer trust and satisfaction in Kerry Express’s relentless commitment to elevating quality and service standards. Mr. Alex Ng, Chief Executive Officer of Kerry Express (Thailand) PLC, proudly accepted the award at a distinguished ceremony held at the Chatra Ballroom, Siam Kempinski Hotel, Bangkok.
Kerry Express’s success is attributed to the dedication of its 20,000-strong team in delivering exceptional customer experiences. From branch advisors to skilled delivery personnel and responsive call center staff, every team member contributes to maintaining high service standards. Winning the No.1 Brand Thailand 2024 award underscores the company’s commitment to continuous service improvement, guided by its core principle of customer confidence and trust, upheld since day one and continuing into the future.
“Winning the No.1 Brand Thailand 2024 award for the seventh consecutive year fills us with immense pride,” stated Mr. Alex Ng, CEO of Kerry Express (Thailand) PLC. “This award is a testament to the dedication of our entire team in consistently crafting the best customer experiences over the past 18 years. It serves as a crucial impetus to continue innovating and delivering excellent services.”
“We will continue to uphold our mission to advance Thailand’s express parcel delivery industry by prioritizing customer trust and satisfaction. These values have always been at the core of our business operations and will remain so indefinitely.”
In addition, Mr. Alex Ng announced the company’s upcoming campaign milestone: Kerry Express will be rebranded as KEX, with strategic plans to expand and enhance its service offerings.
Kerry Express is committed to delivering an exceptional customer experience by continuously improving its services. The company swiftly adapts to meet diverse needs, proactively providing comprehensive services across Thailand and actively listening to customer feedback to further refine its offerings. Moreover, Kerry Express aims to create business opportunities for Thais through franchise opportunities for Kerry Express shops nationwide. These franchises require a modest investment but offer substantial returns. With over 36,000 service points across the country, the company ensures that all customers have convenient and prompt access to its services.
The Marketeer No.1 Brand Thailand award is based on a survey of over 5,500 Thai consumers conducted by Marketeer Group in collaboration with Kadence International (Thailand) and Marketing Moves. The survey identifies brands that are top-of-mind for consumers in terms of quality, marketing, and societal contribution, emphasizing that consumer experiences are crucial in the evaluation process.
